Privacy policy
The short version: we collect only what we need to call you back, we keep it private, and we never sell it.
What we collect
- Your name, phone number, and email if you give it.
- Your county and the best time to call.
- The answers you choose in our forms, such as your child’s age range or the kind of care you’re asking about.
- For job applicants: your license number, experience and any résumé you upload.
What we don’t collect
- Medical records. We never ask for them online.
- Social Security numbers.
- Anything you type into One Day of Care or The 21 Clock, unless you choose to send your summary with a callback request.
How we use and store it
We use your details to call you back about care or a job. Submissions are stored in a private, access-controlled system that only Ava staff can open. We don’t sell your information or use it to target ads.
Ads and analytics
If we run ads, we record only that a form was started or sent. We never pass your answers, your child’s age or health details to ad platforms.
Delete your information
Call (404) 905-7699 and ask us to delete what you sent. We’ll confirm when it’s done.
HIPAA and patient privacy
For families in our care, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect all Protected Health Information (PHI). We maintain administrative, technical and physical safeguards, and PHI is used only for treatment, payment and healthcare operations. See HIPAA.
SMS / text messaging
If you check the SMS consent box on one of our forms and provide your phone number, you agree to receive text messages from Ava Family Services, LLC about your inquiry, appointment scheduling, intake and care coordination, reminders, status updates and customer care (or, for job applicants and staff, your application, interviews, shifts and scheduling). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance, or visit our Support page. Consent to receive text messages is not a condition of receiving our services or employment.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We use a messaging vendor (RingCentral) solely to deliver these texts on our behalf; your number is shared with it only to send the messages you opted into and is not used for any other purpose. See our SMS Terms of Service.
Information sharing
We do not sell or rent your information. We share it only with authorized employees, clinicians or care coordinators to provide services; with service providers that help us with communication or running this website; and as required by law or to protect legal rights and safety.
Data security
We use secure servers, encryption and restricted access to protect your data. No method of online transmission is completely secure.
Cookies
We may use cookies to make the website work and to understand traffic. You can disable cookies in your browser settings.
Your rights
You can ask to access, correct or delete your information, and opt out of non-essential communications.
Contact
Questions about this policy: info@avafamilyservices.com or (404) 905-7699. See also our Terms and Conditions.