For case managers, discharge planners, pediatric offices and school nurses
Refer a family to Ava for GAPP home care in Atlanta, and know what happens next.
To refer a family, call (404) 905-7699 or fax (404) 891-6466 with the family’s contact details and the ordering physician. We take it from there, and we’re not just a provider: we want to be a committed community partner.
Mon–Fri 9am–5pm · Toll free (877) 891-5222
How a referral works with Ava
- You send the basicsFamily name and phone, child’s age, Medicaid status if known, and the ordering physician. Call or fax, whichever is easier.
- We reach the familyWe call the family within one business day and explain GAPP in plain words.
- We gather the paperworkWith the family’s permission, we request the physician’s order and records and prepare the GAPP application with them.
- We keep you in the loopWith the family’s OK, we update you when they’re contacted, when the application is submitted and when care starts.
What helps most
- A current physician’s order or the name of the ordering doctor
- Recent medical records or discharge summary
- The family’s preferred language
- Discharge date, if the child is in the hospital
Fax (404) 891-6466 · Phone (404) 905-7699
Together, we make a greater impact
Whether you’re looking for a trusted care provider to refer families to, or a sponsor to support your next event or program, our goal is to build relationships that improve outcomes for children and their families. We welcome the chance to:
- Be a referral partner for families who need skilled or unskilled in-home care.
- Sponsor or support your upcoming event, campaign or outreach.
- Collaborate on projects that advance care, equity and access for people with disabilities.
- Join community efforts, coalitions and communications that fit our mission.
Free tools you can share with families
Two tools help families do the hard part before and after GAPP. Printable handouts with a QR code are coming with the tools.
- One Day of Care checklist
Parents list a full day of care to bring to the doctor. Helpful before a GAPP application or review.
- The 21 Clock
For families of teens on GAPP: what to do from 16 to 21, before GAPP ends.
- GAPP application help
What families can expect when Ava handles the application.
Referral questions
How do I refer a family to Ava for GAPP services?
Call (404) 905-7699 or fax (404) 891-6466 with the family’s contact details and the ordering physician. We contact the family, gather records and prepare the GAPP application with them.
Will you tell me what happened with my referral?
Yes. With the family’s permission, we let you know when we’ve reached them, when the application is submitted and when care starts.
Can Ava take a referral before hospital discharge?
Yes, and earlier is better. Starting before discharge gives time to gather orders and records so care can be lined up for the move home.
Do you have handouts we can give families?
Printable one-page handouts for the One Day of Care checklist and The 21 Clock are coming with the tools. Each has a QR code that links families straight to the tool.
Send a referral today.
(404) 905-7699 Call (404) 905-7699- Hours
- Mon–Fri 9am–5pm. Closed Sat–Sun.
- Toll free
- (877) 891-5222
- Fax
- (404) 891-6466
- Office
- Ava Family Services, LLC
275 Interstate North Cir SE, Suite 200
Atlanta, GA 30339